Customer Support
We're here to help — choose a category, search FAQs, start a chat, or send a support ticket.
Help categories
Bookings & Changes
Change or cancel bookings, view booking status.
Send Luggage
Pickup, insurance, tracking, delivery options.
Payments & Refunds
Payment issues, refunds, invoices and receipts.
Account & Profile
Login help, update profile, manage settings.
Airport Info
Check-in, terminals, Meet & Greet, baggage rules.
Technical Help
App issues, website problems, error messages.
Frequently Asked Questions
You can change or cancel a booking from your account dashboard. If the booking is within 24 hours of departure, contact support immediately.
We collect from your address, transport and deliver the luggage to your chosen airport handling point. You receive tracking updates and insurance options.
Refunds depend on service type. For cancellations made within our allowed window, a full or partial refund may apply. See our Terms for details.
Live chat replies are usually immediate. Emails and tickets are answered within 2–4 hours during support hours.
Yes — mark items as fragile in the booking form and choose additional insurance or special handling at checkout.
Yes. We support many international departures; some restrictions may apply depending on destination and local rules.